The Ramp Agent is responsible for providing safe, efficient, and professional ground support for Qavvik Air operations at the Kotzebue base. This is a hands-on position supporting passenger, baggage, cargo, aircraft, and facility operations in a dynamic aviation environment.

The Ramp Agent works directly with flight crews, Customer Service personnel, Operational Control, maintenance personnel, vendors, and other Qavvik Air employees to ensure aircraft are safely and efficiently prepared for departure and properly serviced upon arrival.

This position routinely requires work outdoors in Arctic weather conditions and around operating aircraft, vehicles, machinery, and ground-support equipment. Safety, situational awareness, reliability, teamwork, and the ability to work independently are essential.

• Aircraft Ground Handling:
  • Marshal aircraft into and out of designated parking areas when trained and
  • Assist with aircraft arrival, parking, securing, and departure
  • Install and remove wheel chocks, cones, covers, plugs, and other aircraft ground equipment as appropriate.
  • Assist flight crews with aircraft loading and
  • Maintain awareness of aircraft movement, propeller hazards, jet blast, vehicles, equipment, passengers, and other hazards while working on the ramp.
  • Maintain Foreign Object Debris/Damage (FOD) awareness and conduct routine inspections of ramp and aircraft operating areas.
  • Immediately report aircraft damage, suspected damage, spills, safety concerns, or other abnormalities to the appropriate supervisor or flight crew.
  • Assist with positioning aircraft within the hangar or designated parking areas when trained and authorized.
  • Assist with approved aircraft ground-support activities as

• Baggage and Cargo Handling:
  • Load and unload passenger baggage, freight, mail, supplies, and other
  • Transport baggage and cargo between aircraft, hangar, terminal/customer areas, vehicles, and designated storage locations.
  • Weigh baggage and cargo as required and provide accurate weights to appropriate Qavvik Air personnel.
  • Assist with sorting, organizing, staging, palletizing, and securing cargo for
  • Ensure baggage and cargo are routed to the appropriate aircraft, flight, customer, or storage location.
  • Exercise appropriate care when handling passenger baggage, medical equipment, freight, frozen goods, and other customer property.
  • Immediately report damaged, missing, improperly packaged, leaking, or otherwise questionable baggage or cargo.
  • Assist with maintaining accurate baggage and cargo counts when
  • Assist with the acceptance and storage of cargo in accordance with company
  • Handle hazardous materials only when appropriately trained, qualified, and authorized.

• Passenger Assistance:
  • Provide courteous and professional assistance to Qavvik Air
  • Assist passengers traveling between designated passenger areas and
  • Assist flight crews with safely directing passengers during aircraft boarding and
  • Provide additional assistance to passengers requiring mobility or other reasonable assistance.
  • Maintain positive control and situational awareness whenever passengers are present on or near the aircraft operating area.
  • Immediately notify appropriate personnel of passenger concerns or issues requiring additional assistance.

• Aircraft and Operational Support:
  • Assist flight crews with preparing aircraft for scheduled and unscheduled
  • Assist with loading company supplies, survival equipment, medical equipment, and other operational materials when directed.
  • Assist with aircraft cleaning and cabin preparation when
  • Assist with snow and ice removal from ramp, hangar, passenger, and operational areas using approved methods and equipment.
  • Assist with the movement and positioning of ground-support
  • Operate company vehicles and ground-support equipment only when properly trained, authorized, and qualified.
  • Assist with aircraft fueling activities only when appropriately trained and authorized by Qavvik Air.
  • Support charter and MEDEVAC operations assigned while respecting the responsibilities and authority of flight crews, medical personnel, Maintenance, and Operational
• Other duties as determined and needed by  the company.

• High school diploma or GED preferred.
• Must be at least 18 years of age.
• Current driver's license with an acceptable driving record meeting company insurance requirements.
• Ability to obtain and maintain required airport identification, security credentials, and driving privileges.
• Ability to successfully complete required company safety, security, HAZMAT, equipment, and ramp training.
• Ability to safely work around aircraft, vehicles, machinery, and ground-support equipment.
• Ability to understand and follow verbal and written instructions.
• Ability to communicate effectively with coworkers, flight crews, passengers, and customers.
• Ability to work independently with limited supervision.
• Ability to work a flexible schedule including early mornings, evenings, weekends, holidays, and overtime when operationally necessary.
• Previous aviation, airport, warehouse, freight, cargo, construction, equipment-operation, or similar experience is preferred but not required.

Working Conditions and Physical Requirements

Weather: Outdoors throughout the year in Kotzebue, Alaska, including during cold temperatures, snow, ice, wind, precipitation, darkness, and rapidly changing weather conditions. Work is routinely performed around operating aircraft, propellers, vehicles, machinery, fuel, exhaust, and ground-support equipment.

Noise level: The employee will routinely work in moderate-to-high noise environments associated with aircraft and airport operations. Appropriate hearing protection and other PPE must be worn when required.

Physical requirements: The employee must be able to:

• Routinely stand and walk for extended periods.
• Bend, climb, kneel, crouch, push, pull, reach, and perform repetitive physical movements.
• Frequently lift and carry baggage, cargo, equipment, and supplies.
• Lift and/or move up to 75 pounds independently and heavier objects with appropriate assistance or equipment.
• Safely climb into and around aircraft baggage and cargo compartments.
• Work on snow-covered, icy, wet, uneven, or slippery surfaces.
• Perform physical duties while wearing appropriate cold-weather clothing and PPE.
• Maintain sufficient visual and auditory awareness to safely work around aircraft and moving equipment.

Travel: Employee may travel up to 10% to various locations within Alaska/or remote locations and may be required to use alternative modes of transportation, including but not limited to snow machines, boats, small airplanes, and ATVs.

Competencies

Customer Focus: Demonstrates a strong commitment to meeting customer needs and exceeding their expectations. Understands the importance of building and maintaining positive customer relationships.

Communication Skills: Possesses excellent verbal and written communication skills. Can effectively convey information and ideas to customers, team members, and other stakeholders.

Problem-Solving: Exhibits strong problem-solving skills and the ability to think critically. Can identify issues, analyze data, and develop effective solutions to address customer concerns.

Adaptability: Can adapt to changing circumstances and priorities. Remains flexible and open to new ideas and approaches.

Organizational Skills: Exhibits strong organizational skills and the ability to manage multiple tasks and priorities simultaneously. Can effectively prioritize and meet deadlines.

Analytical Skills: Demonstrates strong analytical skills and the ability to analyze data and metrics to identify trends and areas for improvement in customer service operations.

Teamwork: Works collaboratively with team members and other departments to achieve common goals. Can build and maintain positive working relationships.